a consumer may easily misunderstand the consequences of canceling and it may be imperative that they learn about better options
See, if it’s easy to cancel, then a consumer can leave your service, try something else, and then cancel that and come back if they don’t like the alternative.
Also, imperative for who? Your bottom line?
In contrast to the rest of the commenters, I don’t think so. I’ve got the Z Flip 5, and the battery life isn’t great, after a year of use, the hinge is a little looser than I’d like, and the phone is just slightly narrower than the last couple phones I’ve owned, which means I’ve somehow not managed to adjust to the keyboard size after a year, and my typing accuracy is awful.